Delete the files in the folder (You might not be able to delete all the files, ignore them). It would bring up the temporary files folder. Type %temp% in the run box and click Ok or hit the Enter button. Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.ĭelete all the instances of your printer listed in devices and printers. Go to devices and printers, select any printer listed there and you will get some options on the top. (Right click on the Windows button to access device manager) Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)Ĭheck in device manager, if the printer is listed there, please delete it. The procedure might look complicated but will resolve the issue you are facing. Request you follow the procedure mentioned below to uninstall the printer software and settings completely and install it back on your computer and check. Thanks for the reply and trying the suggested steps. To show appreciation for my help, please click the " Thumbs Up Icon" below! Please click " Accepted Solution" on the post that solves your issue to help others find the solution. Here are the detailed instructions on how to use the app: Īlso, try the steps listed here to try and fix the issue: įollow the steps under "Step 2: Install the software patch manually" - Windows 8. These images can be previewed, edited, saved, and shared to other applications. HP Scan and Capture is a simple and fun application that captures photos or documents from any HP scanning device or your computer's built-in camera. Go to to download and install the HP Scan and Capture app on your PC. I’d suggest using the HP Scan and Capture to scan - as a work around. You have covered all the relevant steps to troubleshoot this issue Going through your post, I see that you are having issues while using the HP Support Assistant. May the Forums be with you! It is a great place to find the help you need, from other users, HP experts, and other support personnel! My conclusion is that this anomaly is a WIN/10 PRO issue. Yes, I can see my HP7525’s ink levels, etc.ĪND, I have no issues activating the “Printer Assistant" on my Windows 10 HOME laptop, which has all the latest updates as well, including yesterday’s MS updates. And by the way the webpage is really primitive. HP’s IP based webpage via, allows me to “scan” but does not allow me to save the scanned document to my PC. And it works, as I was able to scan from my HP7525 to my PC. HP Scan Extended appears a bit un-pretty, but looks better than the webpage below. Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended" WORK AROUND = I found this: HP Scan Extended By the way “Scan Doctor” fixed my issue two weeks ago, so I was surprised it did not perform an effective repair this time.BUT, when I quit “Scan Doctor”, the Printer Assistant still will not launch.It then opens the “SCAN Control” window, (not the Printer Assistant), and allows me to scan and save the scanned document. Ran HP Print and Scan Doctor 5.0.004 multiple times between “installs.Entered Print Management and deleted all the related entries there as well.Have deleted “all” HP folders between the last two uninstall/reinstall cycles. Have forced the PC to use the MS drivers – no luck.I used both MS uninstalelr and REVO uninstaller. Have uninstalled and reinstalled the HP drivers multiple times – no luck.Yes, there was a WI/10 upgrade yesterday: 2017-07 Cumulative Update for Windows 10 Version 1703 for 圆4-based Systems (KB4025342) And, I even tried "compatability" mode to no avail. Twice, once today and once two weeks ago, I am not able to use the “Printer Assistant” as it does not launch/run, even if I try to run in administrative mode. Regardless of the issues herein, I can print to the HP 7525. via the HP Printer Assistant, even after upgrading months ago to latest WIN/1O PRO. Comm is not the issue.įor many months, I have been able to print/scan etc. HP Photosmart 7520 (7525) via wireless home router, no firewalls. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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